Cancellation & Refund Policy
What happens if you change your mind after paying, or if the service is not delivered as promised. These terms form part of the Terms of Service and do not limit the rights Korean consumer law gives you.
Verification passes — withdrawal of purchase
A purchased pass is refunded in full when the request is made within 7 days of that purchase and the pass is unused. Passes are bought one at a time, so each purchase is judged on its own — if you bought several and used some, every unused pass still within its own 7-day window is refunded at the price you actually paid for it.
A pass whose verification has already started can no longer be withdrawn, because provision of the service has begun (Korean E-Commerce Act, Article 17(2)); this is disclosed and consented to at checkout. "Used" means a verification request was received and work began; before that, the pass is unused.
The free pass granted at sign-up involved no payment and is therefore not refundable.
Verification passes — run ended undeterminable
If a verification ends undeterminable, the run is restored — the initial run by returning the pass, a re-verification by not counting that run. This applies even after the 7-day window.
The content of a verdict (non-compliant, needs judgment, and so on) is not a refund ground. Miriboa is a machine judgment and every finding cites the source text.
How refunds are made, and how long they take
Email hello@sizlon.io with the account email and the order details (date and amount). We reply with the outcome within 3 business days.
Refunds are returned only to the payment method used. Card payments are refunded by cancelling (or partially cancelling) the authorisation; depending on the card issuer it usually takes 3–7 business days for the cancellation to appear on a statement. We do not refund in cash or to a different account.
Refunded passes are removed from the account. We do not pass any cancellation fee on to you.
Passes are not cash
A verification pass is a right to use the Miriboa verification service. It cannot be exchanged for cash, gift certificates or any other value, cannot be withdrawn, and cannot be transferred or resold to a third party. Refunds happen only in the cases above and only by reversing the original payment.
Disputes
If you disagree with how a refund was handled, tell us at hello@sizlon.io — we would rather resolve it directly. Where that is not possible, you may use the Korea Consumer Agency dispute mediation process (www.ccn.go.kr · 1372); other disputes follow the governing-law and jurisdiction clause of the Terms of Service.
Contact
Cancellation and refund enquiries: hello@sizlon.io · +82 2-702-5795 (weekdays 09:00–18:00 KST).